Terms & Conditions – Privacy & Delivery Policies

1. Introduction

PianoPig.com (referred to as “Site” and “the Site”) is operated by Simon Warner (referred to as “I”, “me” and “my”). My full mailing address is: Uplands, Skew Road, Fareham, Hampshire, PO17 6AP, United Kingdom.

I am deeply committed to protecting and respecting your privacy. This Privacy Policy (together with any other documents referred to in it) sets out the basis on which any personal data I collect from you, or that you provide to me, will be processed. Please read the following carefully to understand my views and practices regarding your personal data and how I, as data controller of your personal data that you provide me, will treat it.

This Privacy Policy applies when you use the site, and by using the site, you indicate that you accept the Privacy Policy and that you agree to abide by it. If you do not agree to the Privacy Policy, please refrain from using this site.

2. Information I May Collect From You, Why I Need It & How I Use It

I may collect and process the following data about you:

On Subscription:
Your data is collected when you subscribe to receive my free content, only your name, email, address and IP address are collected. The reason I need your name and email is to send free content and any email newsletters. Your IP address is logged by my mail provider so that I can prevent any spam, fraud or abuse of my site and my services.

Payments:
If you make a purchase on my site, I will either direct you to make a payment through a third party payment processor (I currently use PayPal as a third party payment provider) or process your payment on an SSL – secured page of PianoPig. We do not store credit card details nor do we share customer details with any 3rd parties.

The third party site will provide me with, and I will then store, the date on which you made the payment and the date your account will expire, along with a generic number (your “Order ID Number”). I do not store your home address or payment details, but this data may be stored by the third party provider handling the transaction and may be accessible by me. The reason this data is stored is to enable me to prevent and detect fraud. I need your Order ID Number so that I can link your order to your account.

I am not responsible for any third party payment provider handling your transaction and you should refer to the third party payment provider’s privacy policy to see how they use your data.

3. Cookies

I may obtain information about your general internet usage by using a cookie file which is stored in your browser or the hard drive of your computer. We use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Google Analytics cookies are used on this site. These cookies allow me to count page visits and traffic sources. For more information please visit: http://www.google.com/analytics/learn/privacy.html

Login cookies are also used on this site. I use these cookies so you remain logged in when you are using your account.

4. Delivery

At the time of writing, PianoPig only caters for digital product. We use PayPal & Stripe, both widely-used and trusted companies, to process your purchases. Any purchases or services made you make on this site will be instantly accessible once your payment has been processed.

5. Refunds & Cancellations

All subscriptions come with a 30-day money-back guarantee, no questions asked. Refunds will be made to your credit/debit card or PayPal account only. If you are not satisfied with your purchase, you will be refunded either immediately or within a maximum of two weeks upon request, made during the 30-day money-back guarantee timeframe.

6. Contact

If you have any questions regarding this privacy policy you may contact me using the information below:

PianoPig
Uplands,
Skew Road,
Fareham,
Hampshire,
PO17 6AP
United Kingom

info@pianopig.com
+44 (0)7561 354323

Updated: September 2018